Introduction
Roadwinner Global Automotive Ltd. ("Roadwinner", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
By using our website or submitting an enquiry, you agree to the terms of this Privacy Policy.
Information We Collect
Information You Provide Directly
When you submit a quote request, contact form, or enquiry, we may collect:
- Full name
- Email address
- Phone number / WhatsApp number
- Country of residence or business
- Company name and role
- Vehicle preferences and requirements
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search query
- Device type (desktop, mobile, tablet)
This information is collected via cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to:
- Respond to enquiries — process your quote requests and provide vehicle sourcing information
- Communicate with you — send order updates, shipping notifications, and relevant product information
- Improve our services — analyze website usage to enhance user experience
- Comply with legal obligations — maintain records required by Chinese export regulations and international trade law
- Prevent fraud — detect and prevent unauthorized or fraudulent activity
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Information Sharing
We may share your information with:
- Logistics partners: freight forwarders, shipping companies, and customs brokers involved in fulfilling your order
- Inspection agencies: SGS and other third-party inspection bodies for pre-shipment verification
- Legal authorities: when required by law, court order, or regulatory requirement
- Service providers: IT, hosting, and analytics providers who process data on our behalf under strict confidentiality agreements
All third parties are required to handle your data in accordance with applicable privacy laws.
Cookies
Our website uses cookies to:
- Remember your preferences and settings
- Analyze traffic and usage patterns (via Google Analytics or similar)
- Enable certain website functionality
You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal, accounting, or reporting obligations (typically 7 years for commercial transaction records under Chinese law)
When data is no longer needed, it is securely deleted or anonymized.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data (subject to legal retention requirements)
- Object to certain types of processing
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at: privacy@roadwinner.com
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact
For privacy-related questions or requests:
Email: privacy@roadwinner.com Address: Roadwinner Global Automotive Ltd., Qianhai Free Trade Zone, Shenzhen, China 518052